Lift Line

Providing 60,000 door-to-door rides a year to seniors and people with disabilities; allowing these Central Coast residents to maintain their health and independence through accessible transportation. Lift Line is part of the Community Bridges family of programs. (Para Español, desplácese hacia abajo y en el icono de Google seleccione “Spanish.” La información estara traducida a partir de allí.)

Services

Regional Medical Transportation:

Qualifying Santa Cruz County and North Monterey County residents receive free transportation to appointments with accredited medical professionals or for other approved medical programs and purposes across Santa Cruz and Monterey county.

Out of County Medical Transportation:

Qualifying residents receive free transportation to out-of-county medical appointments, allowing for accessible travel to Monterey, San Mateo, San Benito, Santa Clara, and San Francisco counties.

Veterans Medical Transportation:

This service is available free of cost to veterans who meet criteria of residency, income, age and/or disability.

Meals on Wheels Dining Center Transportation:

Lift Line provides daily transportation to Meals on Wheels dining sites throughout Santa Cruz County, free of cost to qualifying seniors.

Elderday Adult Day Health Care Transportation:

Participants of Elderday Adult Day Health Care are eligible to receive free door-to-door transportation to and from Elderday twice a day, Monday-Friday.

Extended Services:

Qualifying residents receive free transportation to essential services.

Those include, but are not limited to: Grocery stores (2 bags limit), restaurants, financial institutions, social services agencies, and physical and mental health services and appointments (therapy, gym, swimming pools, parks, beaches, counseling, and church and support groups).

Taxi Scrip Coupons:

Qualifying residents can purchase taxi scrip coupons from Lift Line at a discounted rate. The taxi scrip coupon is used in place of money to pay for or supplement the price of a ride from one of our participating taxi companies: (1) Santa Cruz Yellow Cab, (2) Deluxe Cab Company/Santa Cruz Cab Company, and (3) Courtesy Cab Company (Watsonville). Please call us for more information.

Advertise with Lift Line:

Increase awareness of your business while supporting those in need! Lift Line van advertisements are $2,400 for a full year. Your business will be prominently displayed on the back of a vehicle, while helping Lift Line provide more than 42,000 rides per year throughout Santa Cruz County and beyond. Please click here to learn more and contact us to add your business.

INTRODUCING LIFT LINE ACCESS FOR ALL!

Lift Line is thrilled to announce the expansion of its services through the Access for All program. Now, all residents with disabilities in Santa Cruz County can access Lift Line’s door-to-door transportation, regardless of income level!

This groundbreaking initiative, made possible by a state grant from the California Public Utilities Commission’s Transportation Network Company’s (TNC) Access for All program administered by the Santa Cruz County Regional Transportation Commission, represents a significant leap forward in accessible transportation services.

For a nominal flat fee of just $5 per ride (income-eligible older adults and people with disabilities will continue to enjoy Lift Line’s services at no cost), residents with disabilities can access transportation to any destination within the county.

Lift Line’s self-service mobile app, akin to platforms like Uber and Lyft, is the primary means to schedule rides. Users can schedule rides up to seven days in advance, with same-day pickups available. To register for the program and access the app, call 831-688-9663.

The funding for the Access for All Program results from Senate Bill 376, which directed the CPUC to establish a program to improve the accessibility of TNC services, including wheelchair-accessible vehicles, for people with disabilities. The program is funded by a 10-cent “Access Fee” collected from each completed TNC trip originating in the State of California.

Community Bridges’ Lift Line Access for All program sets a new standard for accessible transportation, ensuring that all Santa Cruz County residents with disabilities can enjoy the freedom of mobility and access to the services they need.

How to Apply for Lift Line Services

Our fleet of vehicles provide comfortable trips for eligible riders, and our professional drivers provide door-to-door assistance from origin to destination. Escorts, personal care attendants, and a limited number of traveling companions are welcome.

All Lift Line services are free of cost to qualifying residents of Santa Cruz County and North Monterey County communities of Pajaro, Las Lomas, Aromas, Castroville, Prunedale and Moss Landing.

Lift Line Eligibility Requirements

Resident of Santa Cruz County
60+ years of age or disabled determined by:
1. Medical Health & Physical (H&P) form or Physicians Document
2. ADA ParaCruz eligibility or
3. Other State Disability Verification
Meets the income eligibility requirements as determined by:
1. Medical – income below 300% of the Federal Poverty Level (FPL)
2. SSI Verification or
3. Income Tax Forms

To receive Lift Line services, please complete our online application form below.

Please click here for the application in English. | Haga clic aquí para la aplicación en español.

Lift Line is committed to providing transportation in an environment that is free from discrimination on the basis of race, color, national origin, age, sex, sexual orientation or gender identity in accordance with Title VI of the Civil Rights Act of 1964. Any Person who believes they have been discriminated against based on race, color or national origin with regard to transportation services delivered has the right to file a complaint within 180 days of the alleged incident. Complaint forms are available from Lift Line dispatchers, 545 Ohlone Parkway, Watsonville, 831-688-9663.

Please click here for the Title VI complaint form in English.

Lift Line se compromete a proveer transportación en un ambiente libre de la discriminación por motivos de raza, color, origen nacional, edad, sexo, orientación sexual o identidad de género de acuerdo con el Título VI de la Ley de Derechos Civiles de 1964. Cualquier persona que cree que ha sido objeto de discriminación por motivos de raza, color u origen nacional con respecto a los servicios de transportación tiene derecho a presentar una queja dentro de los 180 días del supuesto incidente. Los formularios de quejas están disponibles con los despachadores de Lift Line, 545 Ohlone Parkway, Watsonville, 831-688-9663.

Haga clic aquí para el formulario de quejas de título VI en español.

Questions? Please call us at 831-688-9663.

Fueled by Measure D

Measure D is a comprehensive and inclusive package of transportation improvements passed in November 2016 by over 2/3 of Santa Cruz County voters (83,816). This ½-cent sales tax guarantees every city and the county a steady, direct source of local funding for local streets and road maintenance, bicycle and pedestrian projects (especially near schools), safety projects, and transit and paratransit service, as well as numerous essential transportation projects and programs throughout the county as outlined in the Expenditure Plan for Measure D.

The ½-cent, 30-year sales tax measure includes transportation projects that support:

Providing safer routes to schools for local students
Maintaining mobility and independence for seniors and those with disabilities
Investing in bicycle and pedestrian pathways and bridges
Repaving roadways, repair potholes, and improve safety on local streets
Improving traffic flow on major roadways
Investing in projects that reduce the pollution that causes global warming

As the only non-Local Government Agency, Lift Line a program of Community Bridges is charged with providing the transportation needs of people with disabilities and seniors, beyond the ¼ mile transit stop. We provide comprehensive and free qualifying rides to connect those who helped build our community and to that which they helped create.

Through our work with the Elderly and Disabled Transportation Advisory Committee, we work together to meet the needs of our community and ensure access to everyone in our community.

Please click here to see our 5 Year Plan to see our projects.

Through our work with the Elderly and Disabled Transportation Advisory Committee, we work together to meet the needs of our community and ensure access to everyone in our community. To learn more, visit https://sccrtc.org/funding-planning/measured.

“I quit driving when I turned 80, my eyesight was bad and I didn’t want to endanger others or myself on the road. So this gives me a safer way of getting around. All of my kids live out of the area, so without anyone else around at home, it gets too quiet in the house. I like getting out.”

—Charlotte, age 87, Lift Line participant